Projectmanagement - ICT voor de Business Informatiemanagement - Procesmanagement

Advance Notice

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes. 
Concepts and guidance in this publication include:
• Service design objectives and elements
• Selecting the service design model
• Cost model
• Benefit/risk analysis
• Implementing service design
• Measurement and control

A complete overview of the official publications on ITIL V3 from TSO:
 
E book versions:
ISBN 9780113310524       Service Strategy (SS)
ISBN 9780113310548       Service Design (SD)
ISBN 9780113310555       Service Transition (ST)
ISBN 9780113310531       Service Operation (SO)
ISBN 9780113310562       Continual Service Improvement (CSI)
ISBN 9780113310517       ITIL Lifecycle  Publication Suite
 
Paper print versions: