Projectmanagement - ICT voor de Business Informatiemanagement - Procesmanagement

Advance Notice

By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

Concepts and guidance in this publication include:

• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control